Privacy Policy

1. Scope and consent

This Policy describes the data practices of Minegarden.com ("Minegarden", "we", "us") across our services under our control, including the server, website, and webstore. By using these services, you consent to this Policy and the processing of your data as described here. If you do not agree, please do not use the services.

You can contact us at support@minegarden.com.

2. Information we collect

We collect information you provide directly (such as your Minecraft username, email address, support messages, and purchase details) and information collected automatically (such as IP address, device and browser details, timestamps, and server logs).

We do not run analytics or advertising trackers. If you make a purchase, payment information is processed by Tebex and payment providers. We do not store full payment card details.

We may collect identifiers associated with your account or device (such as usernames or session identifiers) to operate services and prevent abuse.

3. How we use information

We use information to operate and improve the server, deliver purchases, provide support, enforce rules, prevent fraud, and comply with legal obligations.

If you contact us, we may keep records of communications to help resolve issues and improve our services.

4. Legal bases (EEA/UK)

If you are in the EEA or UK, we process personal data under legal bases such as contract performance, legitimate interests, consent, and legal obligations.

5. Cookies and similar technologies

We may use cookies or similar technologies for essential site functions and security. You can control cookies in your browser settings. We do not use analytics or advertising cookies.

6. Sharing and disclosures

We may share data with service providers who help us operate the site and process purchases, such as Tebex and our hosting provider (OVH in Poland). We may disclose information if required by law, to enforce our terms, or to protect our users and services.

If we are involved in a merger, acquisition, or asset transfer, user information may be transferred as part of that transaction. We will provide notice where required by law.

7. Third-party policies

Our service relies on the following third parties. Their privacy policies apply to their processing of your data:

• Tebex Limited — payment processing and merchant of record.
• OVH (Poland) — server hosting infrastructure.

8. Data retention

We retain server logs and account-related records indefinitely, unless we are required to delete them by law.

9. International transfers

Our primary server hosting is in Poland (EU). If data is processed outside your country, we use appropriate safeguards where required.

10. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact support@minegarden.com.

You can request account deletion or data access by contacting us. We may need to verify your identity before responding.

11. Children’s privacy

Minegarden is not intended for children under 13. If you believe a child has provided personal data, contact us and we will take appropriate steps.

12. Security

We implement reasonable technical and organizational measures to protect information, but no system is 100% secure.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will notify users of material changes via a website notice or Discord announcement.